The Trusted Advisor !

After a while I got a chance to read a good management book.

Though the book is not a new one , the relevance of it makes it an interesting read.Yes the book I am referring is 'The Trusted Advisor '.I would really suggest this for all consultants, QA professionals , any manager interested to build relationships with client.

The book in all about building trust with clients to succeed in profession.

Some of the interesting snippets are :

' An advisor's job is to be helpful not just professionally correct'

'Develop the skill of telling clients that they were wrong in a way that they would thank you for giving helpful advice'

'Earn the right to speak , to be heard'

'Successful advisor assumes responsibility for proper mutual understanding'

'Use socratic way of questioning '

The book is authored by David Maister,Charles Green and Robert Galford.

Definitely a must read !