‘Power down for 15 minutes, we pay you 40 $ ‘ : Electrifying Customer Service !

Giving the best service to customers is the motto for all organizations.There is nothing new about it. However , when Government agrees for a Service level agreement with its citizens to maintaing high standards of service it is indeed interesting.In Australia , Government regulations expects the power distribution companies to adhere to SLAs for their services.
Example :

Ref:www.jemena.com.au
This for me is real commitment to provide exceptional governance.
Will emerging economies like India reach this stage ? Mmmm - a distant reality;
However , Wow, to think of it is fabulous !
Image courtesy :un.org