QFD for Process Improvement

Business Strategy and Process Alignment

'Getting the Strategy right ' is what the top honchos of an organization would always strive for.Its no different in case of initiating a Process Improvement program.
As it is said 'Process Improvements are carried out for business needs not done for the sake of it', it is indeed a serious job!
Balanced Scorecard is one great way to go about , aligning these initiatives with the overall business strategy.However in this article , use of Quality Function Deployment(QFD) as a tool for Process Improvement Program is discussed.
Alignment of business needs and process initiatives is the key...
Just read on QFD for Process Improvement.