BPM in Gartner's Top 10 Strategic Technologies for 2008 !

As business keeps spreading across geopgraphies and when newer technologies revolutionalizes the way business is run,the complexity in organizations
tend to increase.
This is where , efficient business processes plays a critical role in
providing competitive advantage to and organization.
Think for a moment a simple activity of ,depositing a cheque in your bank.It involves a series of steps right before an SMS could give you a confirmation
that your cheque has been credited.
As a customer , you would like this to happen at the earliest so that your bank
balance is healthy.So to make this happen , there needs to be well defined
process to facilitate a chain of activities that could go on smoothly and error free.
Once this is laid down well , IT systems are more a enabler to execute this process.
So everytime you find there is a delay in cheque processing or errors in your bank acoount, its just a PROCESS problem that needs to be fixed.
In this context its heartening to see that "Business Process Management",is being identified as one of the Top 10 Strategic Technologies for 2008by Gartner.
It is unfortunate that there is a misconception among several folks that,
process means its something to do with quality department!
Next time if you find your customer shouting over a software product you delivered,
don't go and fix the developers and testers,instead fix your PROCESS!
Click here to read the full report on Gartner Top 10 Strategic Technologies for 2008

Learning from GURU...

Regular visitors to the management sections of bookstalls
would have never missed the title ,
"Toyota Production System"(TPS).
Its a great collection of the best practices in manufacturing
and plant management of one of the worlds best autombile
company.

The snapshot below summarizes the Macro level process flow of TPS.
The Toyota Production System (TPS) was established based on two
concepts:
The first is called "jidoka"(which can be loosely
translated as "automation with a human touch") which means that
when a problem occurs, the equipment stops immediately, preventing
defective products from being produced; The second is the concept
of "Just-in-Time," in which each process produces
only what is needed by the next process in a continuous flow.
For organizations looking for process improvements,without any doubt,
Toyota Production System(TPS),has plethora of good practices.
Source :http://www.toyota.co.jp